Tag Archives: self-control

Art, Beauty, Love

14 Tuesday Jul 2015

Posted by in Concentrating effort, Continuous improvement, Contribution, Customer Experience, Customers, Developing talent, Results

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claude-monet-artist-s-garden-at-giverny

The aim of art is to represent not the outward appearance of things, but their inward significance.
-Aristotle

As part of The Beacon Program at #cosmoprofna you just experienced two days of what it feels like to be considered the future of our industry. Even though I was only privileged to sit in on a couple hours of your experience, the goodwill and concentrated effort of your PBA hosts, facilitator Geno Stampora, and speakers such as Jay Williams, showed me people putting everything they have into giving you a personal head start. When Geno shares his “Words to Live By,” or when Jay talks about “Significance, self-worth, and sense of belonging,” what you’re witnessing are two people doing their utter best to gift you a lifetime of experience so you can achieve your own riches, potential, and happiness.

With that in mind, this is what keeps coming back to me as I consider you and your bright futures.

ART

For many, art is the enduring nuclear reactor inside your heart that provides the endless source of energy and passion for our business. As you create your journey, stay closely connected to your artistic self. When people say, “Motivation and passion come from within,” accept it as an invitation to renew your connection to your art.

BEAUTY

It is useful to ask yourself, “What business am I in?” Some answer, “hair,” some will say “beauty,” and others feel it is, “The people business.” Regardless, for convenience we end up calling it the beauty business. Even though it does change, sometimes change comes slowly—too slowly in fact. Friends behind the chair were recently telling me about how in Europe hairdressers are considered “professionals” while here in the U.S. not so much. After much reflection, I think professionalism, motivation, and passion are cousins that come from the same place—inside each one of us. So, if you want to be seen as a professional, choose a professional role model and act like her until you become one too.

LOVE

I have enormous respect for how difficult it must be to be your absolute best for every client, every day, every month, year-in-and-year out. We are all human beings and we all get depleted. We have ups and downs and some of us even get burned out. Believe me when I tell you that clients can sense when you’re not feeling your best and it impacts their mood and experience in your salon and in your chair—and maybe the rest of their day. We each have to find our own little happy place where we go to get our minds right before seeing our next client. If you haven’t found yours yet, I humbly suggest love is the answer. If you can pause to love yourself, and see something to love in each one of your clients, you’ll be on your way to being your best for every client every time.

SO WHAT?

My hope is that among these 500+ words you take-away just three and let them run as a little script inside your head: Art, Beauty, Love. That’s all you really need to remember in order to succeed in your new, meaningful, and lucrative career.

Going too Far

03 Friday Jul 2015

Posted by in Concentrating effort, Contribution, Developing talent, Effectiveness, Management, Shared values

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circa 1933: American film actress & sex symbol, Mae West (1892 - 1980). (Photo by Hulton Archive/Getty Images)

I like restraint, if it doesn’t go too far. Mae West

In my business experience, I haven’t met (m)any people who learned at home—or at school—how businesses essentially work or how to behave within an organization. Like other roles in our lives, mother, daughter, friend, spouse, etc., we learn by experience and figure things out by the seat of our pants.

In “What is Management?” I proposed the basis of how businesses work. I encourage you to come back to these 11 bullet points until they are second-nature. We spend so much of our time working in organizations while actually ignoring the context of business and its requirements of us as leaders, managers, and employees.

My clients often ask for my input on difficult employee situations that inevitably occur. I can’t remember a time when I didn’t begin my response by first reflecting on “How Business Works.” As I listen to situations, clarify goals, and probe for motivations one thing crops up time and time again—the issue of restraint, or self-control.

At a very basic level, organizations simply cannot function unless everyone has achieved some minimum level of maturity. We don’t work well together unless each of us takes responsibility for our own behavior and exercises control over our own urges which may come from any direction; absentmindedness, fear, power, self-image, control, and so on.

Management has a reasonable expectation that employees will conduct themselves responsibly, with restraint, and even professionally. Employees must take responsibility for their role at work, recognizing its basic requirements, the same way they take responsibility in their roles as mother, daughter, friend, and spouse.

Employees have a reasonable expectation that Management will conduct themselves responsibly, with restraint, and to “do” management instead of just tasks. It is on them to provide leadership, goals, clear communication, and constantly state and reiterate the importance of values, purpose, and the company’s vision. Management must take responsibility for their role in the organization and not confuse it with power, control, micromanaging, dismissiveness, and the like.

Mae West was quite a character. For organizations to excel what we need is a lot of character.